Merchandise Return Policy

  • International and U.S. distributors must return merchandise within nine months of invoice date.
  • Wholesalers and retailers must return merchandise within six months of invoice date.
  • Individual purchasers must return merchandise within 30 days of invoice date.
  • Shipping and handling charges are not refundable.
  • Quantity discounts will be forfeited if the quantity returned places the original order in a lower discount category.
  • Out-of-print publications are not accepted for return.
  • Distributors, wholesalers and retailers restricted to returns for credit against past or future invoices ONLY and only applied to items returned in saleable condition and in-print.

Damaged/Defective Returns

Please notify customer service within 30 days of receipt and specify replacement or credit with your returns. Be sure to include a packing slip and note the reason for the return. Claims made 30 days after invoice date will not be honored.

Address for Returned Orders

      APHA Returns

      3280 Summit Ridge Parkway, Duluth, GA 30096


RETURNS TO ANY OTHER ADDRESS WILL NOT BE CREDITED. Customers are advised to use traceable shipping methods.


Examination Copies

Professors who are interested in examining APHA publications for possible use in courses should fax their request on school letterhead to 888-361-APHA or via email. An invoice will accompany your examination copy. A minimum of 15 copies must be purchased from APHA or by a designated bookstore (documentation is required) within 60 days of invoice. Otherwise, the invoiced amount must be paid or the book must be returned in unmarked and saleable condition.


Review Copies

Members of the press are invited to review copies of APHA titles. Please send your request on letterhead to APHA Publications Marketing, 800 I Street, NW Washington, DC 20001-3710 or fax to 202-777-2531.