Title: Management/Leadership References to Buy, Borrow or Read Online
Author:
Section/SPIG: Health Administration
Issue Date:
The Emotional Intelligence Quickbook: Everything You Need to Know to Put Your EQ to Work, by Travis Bradberry and Jean Greaves. Fireside, 2005. $19.95. (Amazon)
Are you really successful if you are both an office success and a curmudgeon? This books explains the four skills that make up emotional intelligence: self-awareness, self-management, social awareness, and relationship management. Up your EQ.
Bullies, Tyrants & Impossible People: How to Beat Them Without Joining Them: The Foolproof 4-Point Plan for Your Life, Home, and Work, by Ronald M. Shapiro and Mark A. Jankowski. Crown Business, June 2005, $25.00. (Amazon)
It would be surprising if you had not had a bully, a tryant or an impossible person in your work environment. What do you do about it.? This book helps readers "harness the power of ... N.I.C.E. to outnegotiate, outsmart, outmaneuver, outlast, outlogic, outthink, and outwin life's bullies, tyrants, and impossible people...." Their four-step process will help you keep your cool without taking on the traits of these people. The four-step process involves neutralizing emotions, identifying type, controlling the encounter, and exploring options. Seems like a pretty reasonable method of coping.