Title: WARMRegards, a Resource for Automated Reminder Messaging in Public Health Programs
Author:
J.J. Kelly, F and Nutrition Section member, jj.kelly@usnlive.com
Section/SPIG: Food and Nutrition
Issue Date:
US Netcom Corp is pleased to announce WARMRegards, a monthly e-newsletter focusing on using automated messages in WIC and other public health programs. The non-commercial newsletter discusses best practices, regulatory and funding information, and case studies for appointment reminders delivered via email, phone, or SMS. Automated reminder messaging by phone call, SMS text message, or email can improve outcomes in the areas of:
- Community Outreach - Letting them know who you are and what you do.
- Increased Participation – Providing members of target groups a timely incentive to enroll as a Participant.
- Participant Education – Delivering helpful content information to Participants at the point in time when they can benefit from it the most.
- Delivery of Participant Services - Appointment reminders reduce no-shows and cause them to arrive better prepped and with whatever you tell them to bring with them.
- Participant Benefits Administration - Remind them of EBT activation, remaining balances, expiration, etc..
- Service Provider Coordination – Timely and frequent information updates.
- Business Continuity - In time of emergency/disaster tell your staff, service providers and participants what they need to know.
To read recent issues, or to sign up for the newsletter, please visit the subscription page at www.usnlive.com/resources.aspx or contact Kim Gustafson at (888) 910-3329, ext 1103.